Carmel Jane came to us via a recommendation. They were experiencing a few problems (one that was critical to their business).
Carmel Jane were experiencing an issue with their NAS (Network Attached Storage) where it would take a long time to import or export their files. This is business critical therefore they needed it to work as quickly as possible. They also were not happy with their cabling set up. It was in a bit of a mess and confusing to trace any cables if there were any issues.
One of our engineers went in to access the problem.
An appointment was made to carry out the work at a time that suited the customer as we envisaged some downtime.
We investigated the current configuration, carried out some updates on the NAS. We provided and inserted a second ethernet cable giving them more bandwidth for the copying of their images. We provided some brief training on how to effectively delete unwanted data, to avoid reaching the storage limit.
We also provided a new cabinet which enabled us to tidy up the wires that had become confusing, therefore making the IT equipment easier to manage.
We had originally advised the customer that some downtime may occur. We were able to restrict this to thirty minutes.
We remained on hand afterwards to provide support for their printers and ensure they were working as expected.
The service we received was great and since we have been working with ClearTec IT no problem has been too small, and when I have emailed Nick about a problem he has always dealt with it quickly and even come down to site on the same day and nothing has been too much trouble.
The company definitely met expectations, we met with Adam when we were changing IT Support solutions and everything that has been discussed in that meeting, they have delivered on, and provided a professional and reliable service.
The job was completed on time and to the agreed price from a variety of quotes for different options of work that ClearTec IT gave us.
I would definitely recommend ClearTec IT to any company large or small looking for IT Solutions, as the team is always friendly and professional, and no job is too much trouble for them.